Age e ap

Hello IMVU Support,

I have purchased the Access Pass and the payment was successfully completed, but my age verification failed. I submitted my PAN card for verification, but it seems that IMVU did not accept it.

Kindly guide me on how I can verify my age again using an accepted ID such as Passport, Driving License, or National ID card. If re-verification is not possible, please issue a refund for my payment.

Here are my details:

IMVU Username: anil

Transaction ID: T2509032311327681790106

Date of Purchase: 03/09/25

Amount Paid: 550

Please help me resolve this issue as soon as possible.

Thank you,

Anil

Hello IMVU Support,  

I recently attempted Age Verification and the payment was successfully deducted.  

However, my Age Verification status is showing as FAILED.  

Because of this, my account features are on hold and I cannot access upgrades.  

Kindly review my case, verify my account correctly or issue a refund for the payment.  

Details:  

- IMVU Username: anil  

- Email linked to account: kanil79207@gmail.com  

- Payment Method: [Card/UPI/PayPal]  

- Transaction ID (if available): [write here]  

I have attached the screenshot of the FAILED Age Verification page for your reference.  

Thank you for your help.