Age Verification Failed but Payment Charged

Posted 2 months ago by Anil15

Post a topic

Anil15

Hello IMVU Support,

I have purchased the Access Pass and the payment was successfully completed, but my age verification failed. I submitted my PAN card for verification, but it seems that IMVU did not accept it.

Kindly guide me on how I can verify my age again using an accepted ID such as Passport, Driving License, or National ID card. If re-verification is not possible, please issue a refund for my payment.

Here are my details:

IMVU Username: anil15

Transaction ID: T2509032311327681790106

Date of Purchase: 03/

Amount Paid: [Amount]

Please help me resolve this issue as soon as possible.

Thank you,

ani15

Attachments (2)