Items Taken and Not refunded the credits they say I did

DaniKisser

NO

SMILES

Hi @ DaniKisser  Based on IMVU's policies and procedures, items bought legally from the shop can still be removed from your account, though it is not due to a "dark web" issue. IMVU would only remove items that violate their Terms of Service, which includes issues with intellectual property. The reference to the "dark web" may have been a misunderstanding or a reason given for another violation.

Here are the most common reasons why an item is removed and what you can do about it:

Why your item may have been removed

Copyright or trademark infringement. A product created by an independent IMVU developer might have used content illegally copied from another creator or brand. The original content owner can then file a Digital Millennium Copyright Act (DMCA) takedown notice, forcing IMVU to remove the item.

Violation of Terms of Service. If the item was inappropriate or violated any of IMVU's other rules, the company is within its rights to remove it.

The item was broken or bugged. The developer or IMVU may have removed the item from the catalog because it was broken or malfunctioning.

Inappropriate re-rating. Sometimes, an item's rating is changed (e.g., from General Audience to Access Pass). If a customer who doesn't have an Access Pass purchased the item, they will be refunded for that item, and it will be removed from their inventory.

What you can do

Check your transaction history. Log in to your account on the IMVU website and review your purchase history. Make sure you have a record of the purchase for the item in question.

Contact the item's developer. If you can identify the item and its creator, you may be able to contact the developer directly. They can provide insight into whether the item was flagged, removed, or changed.

File a help ticket with IMVU support. This is the most direct way to get an official answer. You should include the exact name and Product ID (PID) number of the item(s), a description of what happened, and any relevant details.

Check your web inventory. Use the web version of your inventory to search for the product. It's possible the item was just renamed or recategorized and is still there.

How to contact Customer Support:

https://support.imvu.com/support/tickets/new

Thanks

I have Ap. i have been here long time. These items are being rerated for the new launch of AP+. I have had these items in my inventory for years and now because of the new Adult platform users like myself are losing items to be resold in IMVUs legal BM platform. So these items weren't "banned", they just stolen to be resold as something else you have to pay a month membership. This is not to protect the minors that use this chat but to only make the chat more money.

Also why they made it more difficult to try and get and help or resolutions to these issues.

why we come here to seek help and answers. Not to get Judged comments like yours.

If you can not be helpful then you should just be quiet.

SMILES

If the products aren't banned and just misrated then the products will still be in the shop and in your inventory. This is probably why you didn't get a refund. To access the products again all you need to do is get an Access Pass.

SMILES

YES ,they stated they refunded it . they have in the past.was not banned but improperly rated in the catalog ,there is a difference

Did you really expect to get a refund for products that were confiscated because the products are banned?