VIP subscription will not go through

Posted about 1 month ago by FoxxyBrattyInfusions

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FoxxyBrattyInfusions

Hello, I am not sure if there is a bug with VIP, but for some reason, I can not purchase my VIP like I normally do. I get an error out, and if I select PayPal, my PayPal account will not even load to pay for it. I have tried on two very different dates, and to no avail, I can not purchase it. 

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Ashleyellen

Ashleyellen posted 29 days ago

Hello, @FoxxyBrattyInfusions


Contact imvu

https://support.imvu.com/support/tickets/new


how to contact imvu and reply http://im.vu/help1097


how to created ticket on mobile http://im.vu/help769

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Petrazenka

Petrazenka posted 30 days ago

Since PayPal is still functional for almost everyone who uses it for all kinds of online transactions then it stands to reason that you need to look closer to home to find solutions. 


Most likely there is something that needs updating in your PayPal account or a problem transferring money between your bank account and PayPal.


First check the expiration date on the credit card associated with your PayPal account. 


Second check status of the bank account associated with that credit card. Contact the bank to get assistance or advice if necessary 


Good luck troubleshooting this problem.


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