No More Free Monthly Rooms For VIP Members? Weird answers from Customer Service

Posted about 1 month ago by KrazyKrayon

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KrazyKrayon

I am a Platinum VIP and usually get a free monthly room. The last room I received was back in November called the Black Friday room.  I did not receive a room for December or January.


I wrote up a Customer Service ticket and asked about it. This is the weird response I got back:

Thank you for reaching out to us. Please be assured that we are here to provide you with assistance. 

Concerning the VIP gift, it has now been incorporated into the VIP quest. To receive the gift, you must complete the monthly quest.

For additional information, please use the following short link: http://im.vu/quests1 .
 
If you have any further questions or need assistance with other matters related to IMVU, please reach out. We're here to support you.
 
Thank you for your understanding as we work to maintain a safe and enjoyable community.
 
Yours truly,
 
Jerome
IMVU Customer Support


What the heck? Is this true and why didn't IMVU make an anouncement to any changes to my VIP Membership?


Are you no longer giving us a free room? I also contacted the Online Chat and they said "Free Rooms are only given during an Event." Which leads me to believe that they don't know what they are talking about or just make things up.


So ADMINS of IMVU, what's the real answer here?

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KrazyKrayon posted 24 days ago

Thank you both for responding. My sister and cousin were both on here and they got me into IMVU. I'm on the teen side and the rooms here are mostly empty shells or black market sex rooms. So, I got into decorating rooms and they became popular, moslty romance. So I spent a lot of time and credits making them look good. 


You are right about the Staff. They gave me a hard time over a single kiss pose, rated GA that they considered too close to being AP. How am I supposed to know that? They are still selling it, but complain and shut 9 of my rooms down if I use it. I bought a different pose and still get closed down, but they claim they can't fix it.   It's so weird and stupid. Meanwhile, they keep the sex rooms open even when people complain. I just don't get it.

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Marilena Marilena

Marilena posted 25 days ago

Quests are also giving too much promo credits and people buy items with them. So creators sales go down :(


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Y

YutakaSuzuki posted 26 days ago

Quests Are Also A Kinda
Useless Trend Nobody Wants To Do...

They Keep Finding Ways To Inflate Your Speding,
While They Continually Give You Terrible Feedback
In Return, Right Back...

Shop-A-Holic Quest Right After Phone Support Shut Down,
Made Me Not Want To Support Doing Quests Anymore...

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YutakaSuzuki posted 26 days ago

Crazy Krayon,

I Don't blame you for feeling the way you do,
& I don't blame you for saying they just make things up...

I think their just making up excuses after excuses
for the problems their going through internally...

Most of these companies expect some AI to replace them afterwards,
but when People refuse to support AI?

That's going to be a difficult task to achieve, ~___~

Why do I bring up topics like this??

Because it's best People know what their
spending money on, & not blindly spending it,
& if you want to spend regardless??

We'll at least you know what your buying, then...

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YutakaSuzuki posted 26 days ago

Take it from someone who's been here a long time...

This is the worst IMVU has been populated for a single day Online ever...
-- I Went through dozens of chat rooms
-- 93% of them were empty

If that doesn't tell you there is something seriously wrong with the IMVU Staff,
then I don't know what will, ~____~

Shutting Down Phone Support, & Shoving Everyone Here,
Should Of Been A Dead Giveaway That Something Is Also Wrong...

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K

KrazyKrayon posted 27 days ago

I'm still waiting for February's room. Customer service don't know the answer why I'm not getting it, so they just lie and make things up. They are very frustrating to work with. 

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Marilena Marilena

Marilena posted about 1 month ago

No I didn’t but I got February’s room 


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K

KrazyKrayon posted about 1 month ago

I can recall one recent event and that was for the Island Villa VIP room. You had to buy a product and you got the free room. Otherwise, I got a free room for being VIP every month except December and January.


Did you get a room for December and January?

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Marilena Marilena

Marilena posted about 1 month ago

I even didn’t realized that I get rooms on a particular event yes it’s right but I don’t complete any quest, I only receive rooms was Black Friday mall on January.

 

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