I've been back and forth with them on a bug in your system, and clearly their only job is to read off their scripts and keep running in circles hoping we just give up and live with the bugs in your system.
You all need to build support that HELPS US, not just wastes our time.
Remember Dell long ago...they almost went out of business because they did not prioritize support, and they had to learn.
You won't get us to use your new software if it has bugs and you won't fix them, and won't give us support.
I've been back and forth with them on a bug in your system, and clearly their only job is to read off their scripts and keep running in circles hoping we just give up and live with the bugs in your system.
You all need to build support that HELPS US, not just wastes our time.
Remember Dell long ago...they almost went out of business because they did not prioritize support, and they had to learn.
You won't get us to use your new software if it has bugs and you won't fix them, and won't give us support.
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