Hello dear imvu. I'm archman with email es13511362@ Gmail.com .
My account is recently holded by some security reasons. I loging in from iran. The app is banned in iran. I have to use vpn to use the app. And now I'm texting to you I use vpn too. This is comon for iranian users here. Please give back my account please. I miss for my friends. Ty ty ty.
Thank you for reaching out and explaining your situation.
We understand that some users access IMVU from regions where the app may be restricted and that VPN usage is common in those cases. However, when an account is placed on hold for security reasons, this type of issue cannot be resolved through the Community.
Account holds related to security, login locations, or VPN usage must be reviewed directly by the IMVU Support team. Only they can verify your account, review the security flags, and determine whether the account can be restored.
Please submit a support ticket as soon as possible and explain:
The Support team will review your case and let you know the next steps. The Community is not able to lift holds or restore accounts, but Support will be able to assist you further.
Hello dear imvu. I'm archman with email es13511362@ Gmail.com .
My account is recently holded by some security reasons. I loging in from iran. The app is banned in iran. I have to use vpn to use the app. And now I'm texting to you I use vpn too. This is comon for iranian users here. Please give back my account please. I miss for my friends. Ty ty ty.
0 Votes
2 Comments
Lucas posted 26 days ago
Also, this article explains account holdings: http://im.vu/help647.
0 Votes
Ir0ni posted 27 days ago
Hello,
Thank you for reaching out and explaining your situation.
We understand that some users access IMVU from regions where the app may be restricted and that VPN usage is common in those cases. However, when an account is placed on hold for security reasons, this type of issue cannot be resolved through the Community.
Account holds related to security, login locations, or VPN usage must be reviewed directly by the IMVU Support team. Only they can verify your account, review the security flags, and determine whether the account can be restored.
Please submit a support ticket as soon as possible and explain:
That you are accessing IMVU from Iran
That VPN usage is required in your region
When the account hold started
Your registered email and avatar name
You can contact IMVU Support here
https://support.imvu.com/support/tickets/new
The Support team will review your case and let you know the next steps. The Community is not able to lift holds or restore accounts, but Support will be able to assist you further.
We hope your situation gets resolved soon.
1 Votes
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