I have paid for my VIP platinum, the money has been taken and Apple has approved the purchase. There is no pending purchase from my side. Please fix this issue, this has happened to several other users too. If needed I will directly send pictures.
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Guestposted
18 days ago
I’ve recently purchased vip, it took a payment out of my account but wasn’t active on my page so when I tried to open up my room it would redirect me to the vip purchase page!
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A
Aryaposted
21 days ago
It takes me ages to load chats even though I have had VIP for dog years. It's a recent issue, I'm basically waiting for a non visible ad to end. Support did nothing to help but as usual said to clear cache.
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Ashleyellenposted
22 days ago
Hello, @Resola IMVU pends orders as a security measure
I have paid for my VIP platinum, the money has been taken and Apple has approved the purchase. There is no pending purchase from my side. Please fix this issue, this has happened to several other users too. If needed I will directly send pictures.
0 Votes
3 Comments
Guest posted 18 days ago
I’ve recently purchased vip, it took a payment out of my account but wasn’t active on my page so when I tried to open up my room it would redirect me to the vip purchase page!
0 Votes
Arya posted 21 days ago
It takes me ages to load chats even though I have had VIP for dog years. It's a recent issue, I'm basically waiting for a non visible ad to end. Support did nothing to help but as usual said to clear cache.
0 Votes
Ashleyellen posted 22 days ago
Hello, @Resola IMVU pends orders as a security measure
https://www.imvu.com/next/settings/order/
This article explains pending orders
http://im.vu/help394
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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