I have paid for my VIP platinum, the money has been taken and Apple has approved the purchase. There is no pending purchase from my side. Please fix this issue, this has happened to several other users too. If needed I will directly send pictures.
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Guestposted
2 months ago
I’ve recently purchased vip, it took a payment out of my account but wasn’t active on my page so when I tried to open up my room it would redirect me to the vip purchase page!
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A
Aryaposted
2 months ago
It takes me ages to load chats even though I have had VIP for dog years. It's a recent issue, I'm basically waiting for a non visible ad to end. Support did nothing to help but as usual said to clear cache.
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Ashleyellenposted
2 months ago
Hello, @Resola IMVU pends orders as a security measure
I have paid for my VIP platinum, the money has been taken and Apple has approved the purchase. There is no pending purchase from my side. Please fix this issue, this has happened to several other users too. If needed I will directly send pictures.
0 Votes
3 Comments
Guest posted 2 months ago
I’ve recently purchased vip, it took a payment out of my account but wasn’t active on my page so when I tried to open up my room it would redirect me to the vip purchase page!
0 Votes
Arya posted 2 months ago
It takes me ages to load chats even though I have had VIP for dog years. It's a recent issue, I'm basically waiting for a non visible ad to end. Support did nothing to help but as usual said to clear cache.
0 Votes
Ashleyellen posted 2 months ago
Hello, @Resola IMVU pends orders as a security measure
https://www.imvu.com/next/settings/order/
This article explains pending orders
http://im.vu/help394
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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