Is anyone else experiencing an issue with furniture items not resizing when editing a home? I've been encountering this glitch for the past two weeks. I've confirmed that both the app and my device are fully updated, and I submitted a support ticket two weeks ago, but the issue remains unresolved.
When attempting to resize an object, it immediately resets back to its original size. I'm curious if others are seeing the same behavior.
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7 Comments
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Ashleyellenposted
17 days ago
No problem. Hopefully that help .
0 Votes
J
Jay398310posted
17 days ago
Thanks for the suggestions. I had already requested that it be escalated almost 2 weeks ago. I initially provided a picture of the issue, but not a video, so I guess I can follow up with a video.
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Ashleyellenposted
17 days ago
Ask for supervisor to review your ticket and look into bug . If you can maybe like record short video to maybe help them understand
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J
Jay398310posted
17 days ago
Oh yes, I've gone back and forth with them about it every week. Initially, they were telling me it was because I didn't have the latest app version, but that wasn't true because I do have the latest app version. I also tried all the tricks of uninstalling, etc. I even tried the web version of the app on different browsers. I've been trying to tell them it's a system glitch on their end. I just saw that another user posted a form titled "Decorating Glitch" two days ago, saying they're having the same issue with resizing furniture.
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Ashleyellenposted
17 days ago
Did you ask them is there anything you can do or fix it ?
0 Votes
J
Jay398310posted
17 days ago
Hi. Yes. I created a ticket on March 7, but as of the reply I received on March 21, they had no update to provide.
Is anyone else experiencing an issue with furniture items not resizing when editing a home? I've been encountering this glitch for the past two weeks. I've confirmed that both the app and my device are fully updated, and I submitted a support ticket two weeks ago, but the issue remains unresolved.
When attempting to resize an object, it immediately resets back to its original size. I'm curious if others are seeing the same behavior.
0 Votes
7 Comments
Ashleyellen posted 17 days ago
No problem. Hopefully that help .
0 Votes
Jay398310 posted 17 days ago
Thanks for the suggestions. I had already requested that it be escalated almost 2 weeks ago. I initially provided a picture of the issue, but not a video, so I guess I can follow up with a video.
0 Votes
Ashleyellen posted 17 days ago
Ask for supervisor to review your ticket and look into bug . If you can maybe like record short video to maybe help them understand
0 Votes
Jay398310 posted 17 days ago
Oh yes, I've gone back and forth with them about it every week. Initially, they were telling me it was because I didn't have the latest app version, but that wasn't true because I do have the latest app version. I also tried all the tricks of uninstalling, etc. I even tried the web version of the app on different browsers. I've been trying to tell them it's a system glitch on their end. I just saw that another user posted a form titled "Decorating Glitch" two days ago, saying they're having the same issue with resizing furniture.
0 Votes
Ashleyellen posted 17 days ago
Did you ask them is there anything you can do or fix it ?
0 Votes
Jay398310 posted 17 days ago
Hi. Yes. I created a ticket on March 7, but as of the reply I received on March 21, they had no update to provide.
0 Votes
Ashleyellen posted 18 days ago
Hello, @Jay398310 have you received ticket yet ?
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