I’m having an issue with vip it’s acting up IMVU saying I have no subscription but it says active in my iPhone settings when I go to look at purchase history on my iPhone
Hi! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can guide you properly.
Same! I can not cash out my creator income and my shop is not visible when people search it, only if you go there directly from my profile link. My income dropped dramatically because of this and my VIP is not due until June 16. I have cancelled recurring subscription because I'm just throwing away money this way!
0 Votes
G
Guestposted
2 months ago
I too cannot access VIP, yet I paid for it on a reoccurring subscription via Apple! Logged two tickets yet no response from support at IMVU. Disappointed in their customer service for paying customers.. :/
0 Votes
i
iLezzyyposted
2 months ago
I am going through the same problem! Still without a solution. I have already opened two tickets.
This is terrible because it suspends the store.
I used the recurring subscription on Apple and never had a problem, now I did.
2 Votes
G
Guestposted
2 months ago
Same here
1 Votes
b
Briana337621posted
2 months ago
I don’t see any transaction for vip subscription it just shows when it was renewed
0 Votes
b
Briana337621posted
2 months ago
No I haven’t I’m waiting to see if an agent will help me with this issue cause this is ridiculous I unsubscribed to it to I’m gonna wait for it to expire it expires April 24th after it expires I’m gonna try buying it again after it expires on the website instead on my phone
1 Votes
G
Guestposted
2 months ago
I'm facing the same problem. Have you found a solution?
Any help would be greatly appreciated i really want this problem resolved once and for all
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1 Votes
8 Comments
Lucas posted 3 days ago
Hi! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can guide you properly.
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
0 Votes
Zihna posted 4 days ago
Same! I can not cash out my creator income and my shop is not visible when people search it, only if you go there directly from my profile link. My income dropped dramatically because of this and my VIP is not due until June 16. I have cancelled recurring subscription because I'm just throwing away money this way!
0 Votes
Guest posted 2 months ago
I too cannot access VIP, yet I paid for it on a reoccurring subscription via Apple! Logged two tickets yet no response from support at IMVU. Disappointed in their customer service for paying customers.. :/
0 Votes
iLezzyy posted 2 months ago
I am going through the same problem! Still without a solution. I have already opened two tickets.
This is terrible because it suspends the store.
I used the recurring subscription on Apple and never had a problem, now I did.
2 Votes
Guest posted 2 months ago
Same here
1 Votes
Briana337621 posted 2 months ago
I don’t see any transaction for vip subscription it just shows when it was renewed
0 Votes
Briana337621 posted 2 months ago
No I haven’t I’m waiting to see if an agent will help me with this issue cause this is ridiculous I unsubscribed to it to I’m gonna wait for it to expire it expires April 24th after it expires I’m gonna try buying it again after it expires on the website instead on my phone
1 Votes
Guest posted 2 months ago
I'm facing the same problem. Have you found a solution?
1 Votes
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