I am an Emerald VIP member, and I am posting here to report a severe, ongoing database bug with my public rooms that has been happening for months without a proper solution.
As an Emerald VIP, my subscription includes 20 public chat room slots. Currently, I have a total of 16 rooms, so I am well within my legal limit. However, the IMVU system is failing to recognize my tier privileges.
Every few days, 11 of my public rooms are automatically and forcibly changed to "Closed/Private" status by the system, while only 5 of my rooms manage to remain open. It feels like the server is hard-locking my account to a lower tier limit and refusing to synchronize my 20 available slots. When I manually reopen the 11 rooms, they stay online for a couple of days and then randomly close again, kicking everyone out.
To make matters worse, after contacting Live Support (Ticket ID: 926997), an agent performed manual "adjustments" on my account, which completely broke my directory. My highly-rated 5-star public room "CLUBE RETRO" has completely disappeared from IMVU Next and my room list.
Support is just sending me automated copy-and-paste replies telling me to clear my device cache. This is clearly a server-side slot indexing bug. Has anyone else with Emerald VIP experienced this slot locking or had their rooms disappear? I hope the Community Moderators or the Engineering Team can look into this database sync bug immediately.
Hello everyone,
I am an Emerald VIP member, and I am posting here to report a severe, ongoing database bug with my public rooms that has been happening for months without a proper solution.
As an Emerald VIP, my subscription includes 20 public chat room slots. Currently, I have a total of 16 rooms, so I am well within my legal limit. However, the IMVU system is failing to recognize my tier privileges.
Every few days, 11 of my public rooms are automatically and forcibly changed to "Closed/Private" status by the system, while only 5 of my rooms manage to remain open. It feels like the server is hard-locking my account to a lower tier limit and refusing to synchronize my 20 available slots. When I manually reopen the 11 rooms, they stay online for a couple of days and then randomly close again, kicking everyone out.
To make matters worse, after contacting Live Support (Ticket ID: 926997), an agent performed manual "adjustments" on my account, which completely broke my directory. My highly-rated 5-star public room "CLUBE RETRO" has completely disappeared from IMVU Next and my room list.
Support is just sending me automated copy-and-paste replies telling me to clear my device cache. This is clearly a server-side slot indexing bug. Has anyone else with Emerald VIP experienced this slot locking or had their rooms disappear? I hope the Community Moderators or the Engineering Team can look into this database sync bug immediately.
Thanks,
Sucris
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