Purchased AV Token - Yoti Website Error

Posted 2 days ago by Guest

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Guest

"Hello IMVU Support,

My avatar name is blackbeautynini. I have already purchased an Age Verification token, but every time I try to use it, the Yoti website gives me a 'Something went wrong' error.

I would like to complete my age verification manually. I am ready to provide a photo of my government-issued ID and a selfie holding my ID to prove I am 18+. Please let me know how I c

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<div style="box-sizing: border-box; padding-top: 1rem !important; padding-right: 4rem !important; padding-left: 2.875rem !important; color: rgb(38, 73, 102); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;">"Hello IMVU Support,</div><div style="box-sizing: border-box;">My avatar name is <b style="box-sizing: border-box; font-weight: bolder;">blackbeautynini</b>. I have already purchased an Age Verification token, but every time I try to use it, the Yoti website gives me a 'Something went wrong' error.</div><div style="box-sizing: border-box;">I would like to complete my age verification manually. I am ready to provide a photo of my government-issued ID and a selfie holding my ID to prove I am 18+. Please let me know how I c</div><div style="box-sizing: border-box;"><br></div></div></div><div style="box-sizing: border-box; margin-top: 0.5rem !important; color: rgb(38, 73, 102); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-top: 1rem !important;"><div style="box-sizing: border-box; display: flex !important; margin-right: 0px !important; margin-left: 0px !important; margin-bottom: 1rem !important;"><div style="box-sizing: border-box; padding-right: 0px !important; padding-left: 0px !important;"><div style="box-sizing: border-box; display: inline-block !important; margin-right: 0.5rem !important; width: 2rem; height: 2rem; border-radius: 50%; background-color: rgb(245, 247, 249); padding: 0px;"><div style="box-sizing: border-box; width: 2rem; height: 2rem; line-height: 1; display: flex; align-items: center; justify-content: center; border-radius: 50%; background-color: rgb(207, 215, 223);"><br></div></div></div></div></div></div>