Here we go again. Is the music store out of contract again? Its been over a month trying to purchase and I get error 002. Also when looking at popular artist they had several records available Now only one maybe two records for them is showing. Did I mention when searching for a popular artist it returns as nothing available and you have to click at least 8 times or more to get a return for the artist name. My last complaint is when the heck will they really update that place and music. Some artist now have had other hit records that are not showing. I'm so sick of seeing that Marshmello video glaring me in the face and the same top 10 records that have been there as long as I have been a member. Nothing worse then stale marshmello. Yes a support ticket has been submitted. They know there is a problem but No ET on fix. How about no ET on next credit purchase or paid membership?
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3 Comments
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KimAthosposted
12 days ago
Customer support doesn't work, and it never has. IMVU has taken the position that VerveLife pulled the support, but we didn't buy the music from a VerveLLife website. We bought it on IMVUI's website, which should make them liable. Our money went to IMVU, who then paid VerveLife. Refunds only going back to last year is a lame option for those of us who purchased over 2000 songs. Maybe it's time to file a class action lawsuit against IMVU.
0 Votes
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PamelaAndersonposted
7 months ago
reach out to customer support???? Are you kidding me?..talk about useless...They never know a thing there....What are they possibly going to do except give their usual copy and pasted "bear with us and have patience" nonsense speech...I have songs that I paid for that dont work any longer..Thats theft of servies and fraud...
Here we go again. Is the music store out of contract again? Its been over a month trying to purchase and I get error 002. Also when looking at popular artist they had several records available Now only one maybe two records for them is showing. Did I mention when searching for a popular artist it returns as nothing available and you have to click at least 8 times or more to get a return for the artist name. My last complaint is when the heck will they really update that place and music. Some artist now have had other hit records that are not showing. I'm so sick of seeing that Marshmello video glaring me in the face and the same top 10 records that have been there as long as I have been a member. Nothing worse then stale marshmello. Yes a support ticket has been submitted. They know there is a problem but No ET on fix. How about no ET on next credit purchase or paid membership?
0 Votes
3 Comments
KimAthos posted 12 days ago
Customer support doesn't work, and it never has. IMVU has taken the position that VerveLife pulled the support, but we didn't buy the music from a VerveLLife website. We bought it on IMVUI's website, which should make them liable. Our money went to IMVU, who then paid VerveLife. Refunds only going back to last year is a lame option for those of us who purchased over 2000 songs. Maybe it's time to file a class action lawsuit against IMVU.
0 Votes
PamelaAnderson posted 7 months ago
reach out to customer support???? Are you kidding me?..talk about useless...They never know a thing there....What are they possibly going to do except give their usual copy and pasted "bear with us and have patience" nonsense speech...I have songs that I paid for that dont work any longer..Thats theft of servies and fraud...
2 Votes
Lucas posted 7 months ago
Hello. Please reach out to the IMVU Customer Support for the issue you are having!
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on mobile: http://im.vu/help769
Thank you!
0 Votes
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