Age verification

Posted 25 days ago by Guest

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Guest

Hello,

I have been trying to complete my age verification for over 10 days now, but the issue is still not resolved.

Every time you send me a Yoti verification link, it is already expired when I open it. I try immediately, without VPN, and on different browsers, but it always shows "session expired".

This problem is not on my side, and I am unable to complete verification because of this repeated error.

Please send me a new active link and make sure it is working properly, or manually verify my account if possible.İ have wrote many tickets but it didn't help me , IMVU sent me many new link but still i see this error page.

I would appreciate a faster solution, as this issue has been ongoing for too long.

Thank you.

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4 Comments

Guest posted 22 days ago

i have created a ticket but IMVU customer support didn't fix that problem,they sent links but it didn't help,still Yoti app and website keeps showing error ,the ticket didn't help me

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Lucas posted 22 days ago

Hello! Please contact Customer Service to report the problem you are experiencing, as this will allow them to investigate and take appropriate action regarding your AGE.

How to contact Customer Service: https://support.imvu.com/support/tickets/new

How to create and respond to a ticket: http://im.vu/help396

How to create a ticket on mobile: http://im.vu/help769

Thank you!

0 Votes

Guest posted 24 days ago

Same,its been almost 14 days im having this problem and IMVU don't fix it,since days im in trouble with this stupid Yoti app

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Guest posted 24 days ago

Sorry I know this is no a solution. Just looking for an answer to this issue
I have exactly the same error.

Done all the stuff they said and nothing

Keeps looping the same error