I purchased the Age Verification token, but I’m unable to complete the verification process because the Yoti page keeps showing a “session expired” or “session timed out” error before verification can be completed.
I have already tried reopening the page, retrying the process, restarting my browser, and checking my connection, but the issue still continues. So can you assist me with a new verification link so i can verify my age. Thank you for your assistance
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1 Comments
Lucasposted
6 days ago
Hi! If age verification failed, please reach out to IMVU Customer Support for additional attempts. Keep your information and documents ready to speed up the review. What if my Age Verification Failed?: http://im.vu/help424
Hello IMVU Support,
I purchased the Age Verification token, but I’m unable to complete the verification process because the Yoti page keeps showing a “session expired” or “session timed out” error before verification can be completed.
I have already tried reopening the page, retrying the process, restarting my browser, and checking my connection, but the issue still continues. So can you assist me with a new verification link so i can verify my age. Thank you for your assistance
0 Votes
1 Comments
Lucas posted 6 days ago
Hi! If age verification failed, please reach out to IMVU Customer Support for additional attempts. Keep your information and documents ready to speed up the review. What if my Age Verification Failed?: http://im.vu/help424
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
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