So yes i made an purchase for $44.99 worth of credits which is 50k credits , i didn’t receive then i purchased $10 worth which was 10k credits plus+3k promo which i received ,so i thought maybe the 50k gone hit tmr ,it still aint hit ,Today i made an purchase for $8.25 which is 15k creditss nd plus+ a shared room and i didnt receive my purchase,so now im wondering whats going on and who do i need to talk to ?
Hi! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can guide you properly.
So yes i made an purchase for $44.99 worth of credits which is 50k credits , i didn’t receive then i purchased $10 worth which was 10k credits plus+3k promo which i received ,so i thought maybe the 50k gone hit tmr ,it still aint hit ,Today i made an purchase for $8.25 which is 15k creditss nd plus+ a shared room and i didnt receive my purchase,so now im wondering whats going on and who do i need to talk to ?
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Lucas posted 4 days ago
Hi! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can guide you properly.
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
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