I have an unresolved ticket asking for a change of my email because IMVU are using an old email address that was created about 17 years ago which I have not used since and cannot access. So now I cannot sign in using the two thing code sent to it.
0 Votes
1 Comments
Eskeetposted
about 2 hours ago
I would recommend not creating any additional tickets for the same request, as multiple tickets can slow down the process. It already takes a while to get a response.
Support needs to verify that the account belongs to you before making changes to important information like the email address. Part of this article explains how you can get faster assistance when making your ticket: http://im.vu/help1097
I have an unresolved ticket asking for a change of my email because IMVU are using an old email address that was created about 17 years ago which I have not used since and cannot access. So now I cannot sign in using the two thing code sent to it.
0 Votes
1 Comments
Eskeet posted about 2 hours ago
I would recommend not creating any additional tickets for the same request, as multiple tickets can slow down the process. It already takes a while to get a response.
Support needs to verify that the account belongs to you before making changes to important information like the email address. Part of this article explains how you can get faster assistance when making your ticket: http://im.vu/help1097
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