I am having serious issues with shared rooms. I had two shared rooms—one linked to a friend's account and another to a secondary account of my own. Yesterday, I tried to switch one of these rooms to share with a different friend, and the sharing arrangements for both rooms disappeared. I bought another one, but that also resulted in an error and never showed up in my account. I have the login details for both my accounts and demand a replacement from IMVU; I am Brazilian and have been playing this game for many years. You already took away the wedding room I had purchased with my other account (danyfrenzel), and now you’ve made my shared rooms—including the one I bought yesterday—vanish. Where are the items I paid a fortune for?
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JustSongposted
3 days ago
Just so you know, Shared Rooms are a one shot deal. Once you share with someone and you stop sharing with that person, you lose the room entirely. It has always been that way. There is no way to switch to a different friend. Once you, or the friend you are sharing with, stops sharing the room it is gone. And there are no refunds. If you purchased a shared room and you did not get it then check to see if the money was taken from your account. If it wasn't then the sale did not go through. If it was taken then you need to contact Customer Support with a Help Ticket or by Chat and tell them what happened.
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Ashleyellenposted
5 days ago
Hello! @lBeta
Please contact Customer Support for the issue you are experiencing.
I am having serious issues with shared rooms. I had two shared rooms—one linked to a friend's account and another to a secondary account of my own. Yesterday, I tried to switch one of these rooms to share with a different friend, and the sharing arrangements for both rooms disappeared. I bought another one, but that also resulted in an error and never showed up in my account. I have the login details for both my accounts and demand a replacement from IMVU; I am Brazilian and have been playing this game for many years. You already took away the wedding room I had purchased with my other account (danyfrenzel), and now you’ve made my shared rooms—including the one I bought yesterday—vanish. Where are the items I paid a fortune for?0 Votes
2 Comments
JustSong posted 3 days ago
Just so you know, Shared Rooms are a one shot deal. Once you share with someone and you stop sharing with that person, you lose the room entirely. It has always been that way. There is no way to switch to a different friend. Once you, or the friend you are sharing with, stops sharing the room it is gone. And there are no refunds. If you purchased a shared room and you did not get it then check to see if the money was taken from your account. If it wasn't then the sale did not go through. If it was taken then you need to contact Customer Support with a Help Ticket or by Chat and tell them what happened.
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Ashleyellen posted 5 days ago
Hello! @lBeta
Please contact Customer Support for the issue you are experiencing.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a Ticket on Mobile: http://im.vu/help769
Thank you!
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