My acct has been hacked for days now, I have filled out so many tickets, and still nothing has been done about it. Imvu isn't doing enough to prevent this from happening, the hacker has also stolen 3,000 credits from me. BRING BACK PHONE SUPPORT !!!! my avatar name is Mr KuietStorm, and the hacker is going by the name of MrKuietStormm (2 M's)
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Eskeetposted
about 5 hours ago
You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account. http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. Reply to your existing ticket with any new information instead. It does take quite a while to get a response.
My acct has been hacked for days now, I have filled out so many tickets, and still nothing has been done about it. Imvu isn't doing enough to prevent this from happening, the hacker has also stolen 3,000 credits from me. BRING BACK PHONE SUPPORT !!!! my avatar name is Mr KuietStorm, and the hacker is going by the name of MrKuietStormm (2 M's)
0 Votes
1 Comments
Eskeet posted about 5 hours ago
You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account. http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. Reply to your existing ticket with any new information instead. It does take quite a while to get a response.
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