I can't verify my age on the subscription; it times out. Could you please help me?
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Ashleyellenposted
about 1 month ago
Hello!
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
Apparently they are on holiday or the Yoti or whatever it is, is broken. There are several people complaining about not being able to verify age. Try again tomorrow, Tuesday. If it still doesn't work, then contact Customer Service with either a help ticket or by chat.
I can't verify my age on the subscription; it times out. Could you please help me?
0 Votes
2 Comments
Ashleyellen posted about 1 month ago
Hello!
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thank you!
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JustSong posted about 1 month ago
Apparently they are on holiday or the Yoti or whatever it is, is broken. There are several people complaining about not being able to verify age. Try again tomorrow, Tuesday. If it still doesn't work, then contact Customer Service with either a help ticket or by chat.
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