My rooms

1. Subscription/Payment Failure: If your monthly or yearly VIP subscription failed to auto-renew (for example, if your credit card expired, had insufficient funds, or your PayPal connection encountered an error), the system will automatically revoke your VIP status. Since public rooms are a perk tied to your VIP tier, losing VIP causes those rooms to close instantly.
2. Temporary Account Security Hold: If IMVU's security system detects an unusual login from a different location or a suspicious transaction, it will place a temporary Security Hold on your account to protect your data. While an account is on hold, all active premium features like VIP and rooms are frozen or closed automatically until ownership is verified.

• Check your Billing History: Log into the official IMVU Website, go to your Account Settings, and check your order history to see if your latest VIP payment was declined or canceled.
• Check your Registered Email: Look through your inbox (and Spam folders) for any official alerts from IMVU regarding a payment issue or an account security hold.
• Open a Help Ticket Immediately: Go to the Help Center, click on Contact Us, and submit a Help Ticket under the 'Billing Support' or 'Account Inquiry' category. Explain that your VIP and rooms closed suddenly, and the support staff will check the server logs to reactivate them for you.

Hello! @DjQueenMaryJaneMusic

Please contact Customer Support for the issue you are experiencing.

How to contact Customer Support: https://support.imvu.com/support/tickets/new

How to create and respond to a ticket: http://im.vu/help396

How to create a Ticket on Mobile: http://im.vu/help769

Thank you!