tried to get vip took my money and did not go through

Posted 25 days ago by Rzaaaaa

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Rzaaaaa

i need my vip badge imvu took my money and it did not go through

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XfariX posted 18 days ago

Hello! @Rzaaaaa

I completely understand how frustrating it is when your money is taken but your VIP badge doesn't show up. According to the screenshot you provided, your transaction hit an official 'Order Processing Status' error, which states that there was an issue with the payment method and the order could not go through properly.

When this happens, your money is usually not permanently taken by IMVU. Instead, it is held as a pending authorization charge by your bank or payment provider because IMVU's security system blocked the final transaction.

Here is exactly what you need to do right now to get this resolved:

Check for a Pending Charge: Log into your bank or PayPal account and check if the payment status is marked as 'Pending'. If IMVU blocked the order, this pending amount will automatically disappear and refund back to your balance within 2 to 7 business days depending on your bank.
Do Not Try to Buy It Again Immediately: Making multiple quick purchase attempts after an error can trigger a temporary security hold on your IMVU billing profile.
Open a Private Help Ticket: Since you need official verification, go to the Help Center, click on Contact Us, and submit a ticket under the 'Billing Support' category.
Attach this Screenshot and Proof: Paste this exact screenshot into your private ticket and include the transaction details from your bank or receipt (such as the PayPal invoice ID or the exact time of purchase). The billing agents can check the backend logs and manually clear the order or confirm the decline.
Alternative Payment Method: For future VIP purchases, try linking your card to a PayPal account or using an IMVU Prepaid Gift Card, as these methods are much more stable and rarely trigger security blocks.

Rest assured, your money is safe and either the VIP badge will be activated manually by support, or the funds will drop back into your bank account automatically. Hang in there!

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