My account

Posted 21 days ago by Guest

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Guest

My account was disabled by myself and I’m trying get it back but haven’t heard back by anyone what do I do?

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XfariX posted 14 days ago

Hello! @Guest

First, please don't worry. Since you disabled the account yourself, your account is not lost; it is simply locked on the server to protect your data until you formally ask to reactivate it.

Here is exactly what you need to know and do right now while waiting for a response:

Be Patient with Response Times: Account restoration requests must be manually reviewed and verified by an official customer service agent. This process typically takes 24 to 48 hours (and sometimes slightly longer depending on the volume of tickets or if it's over the weekend).
Do Not Open Multiple Tickets: Creating new tickets for the same issue will actually delay the process. Each new ticket resets your position and pushes your case back to the end of the support queue. Stick to the first ticket you opened.
Check Your Original Email Inbox: Look through your inbox (and check the Spam/Junk folders) of the email address that was linked to the disabled account. When you originally disabled your account, IMVU sent an automated confirmation email. That email often contains a direct, secure link that allows you to instantly reactivate your account yourself without waiting for a support agent.
Prepare Ownership Details: If you don't have that email link and must wait for the agent, be ready to reply to their message with proof of ownership, such as your original registration email, the city and country where you created the account, and any billing receipts if you ever purchased VIP or Credits.

Hang in there! The support team will reach out to your ticket soon and help you flip the switch to get your account back active.

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