To safely recover your account or change your email address, you must contact IMVU Customer Support directly. For security and privacy reasons, the official team can only handle account recovery through a secure, private ticket.
Please follow these official steps to contact them:
1. Submit a Help Ticket: Go to the official IMVU Help Center and click on 'Contact Us' at the top, then select 'Submit a Case'. (If you cannot log into your main account, you can create a new temporary guest account just to submit this ticket).
2. Select the Correct Category: Choose 'Account Inquiry' and then select 'Hacked Account' or 'Account Disabled/Hold' depending on your exact situation.
3. Provide Verification Proof: In your ticket description, explain clearly whether you need to recover your account or update your email. To prove you are the real owner, be ready
0 Votes
Ashleyellenposted
23 days ago
Hello! @SheronSharifah
Please contact Customer Support for the issue you are experiencing.
I need help changing my email address.
0 Votes
2 Comments
XfariX posted 18 days ago
Hello! @SheronSharifah
To safely recover your account or change your email address, you must contact IMVU Customer Support directly. For security and privacy reasons, the official team can only handle account recovery through a secure, private ticket.
Please follow these official steps to contact them:
1. Submit a Help Ticket: Go to the official IMVU Help Center and click on 'Contact Us' at the top, then select 'Submit a Case'. (If you cannot log into your main account, you can create a new temporary guest account just to submit this ticket).
2. Select the Correct Category: Choose 'Account Inquiry' and then select 'Hacked Account' or 'Account Disabled/Hold' depending on your exact situation.
3. Provide Verification Proof: In your ticket description, explain clearly whether you need to recover your account or update your email. To prove you are the real owner, be ready
0 Votes
Ashleyellen posted 23 days ago
Hello! @SheronSharifah
Please contact Customer Support for the issue you are experiencing.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a Ticket on Mobile: http://im.vu/help769
Thank you!
0 Votes
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