This fucking help support is useless. I only wanted to transfer my change name tokens from my main account to this, now they've put my account on hold for more than a week now and still haven't done anything since I "failed" to show more proof that I own this account. I already explained that I don't have the original email for this account anymore since it's been more than a decade yet they still want to keep on telling me to provide it. What's with this bullshit "safeguard" to accounts. Fucking annoying! Like literally used my own ID verification to get Access Pass and Age Verification, yet these staffs don't seem to understand.
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XfariXposted
18 days ago
Hello! @Beef
I completely understand your frustration. Getting your account placed on a security hold when you only wanted to transfer your Name Change tokens is incredibly annoying, especially since you have already passed the official ID and Age Verification.
To explain why this happened: transfer requests between accounts automatically trigger IMVU's security system. When a player mentions they no longer have access to the original email of a decade-old account, the system flags it as a high-risk security threat (to prevent old, valuable accounts from being compromised). This is why the staff is strictly bound by security protocols to lock the account until ownership is proven beyond doubt.
Since you absolutely cannot provide the original email, here is the best way to handle your open ticket to get the hold lifted:
Focus on Financial Proof (The Strongest Tool): Since you just bought the Access Pass and Age Verification, you have recent financial receipts. Provide the support staff with the exact Transaction IDs from PayPal, Google Play/Apple Store receipts, or the last 4 digits of the credit card you used for those purchases. Financial proof is the most effective way to override a missing original email.
Provide Account History Details: Write back in your ticket and offer alternative details that only the creator would know, such as:
The city and country where you originally created the account 10 years ago.
Any previous email addresses that might have been attached to the account before it was lost.
Approximate dates or years of your major account milestones (like when you first bought VIP or Creator history, if applicable).
Be Patient with the Review: Because your case involves a missing original email, it has to be manually reviewed by a higher-tier security agent. It takes time, but once you provide the financial transaction details of your recent AP purchase, they will be able to verify your identity and release the hold.
Hang in there, keep the communication professional inside your ticket, and provide that billing proof to get your account back!
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J
JustSongposted
22 days ago
Well, sadly, they have no idea who you really are. Your email is required to verify you're the owner of the account. Yes, it is a safeguard. You could be a Hacker for all they know. Have you tried updating your email account? Changing your email? Do you remember what your email was for that account? It doesn't matter if you don't use it...just let them know what it was and that you no longer use it? And yes. They are a pain in the ass. It's always been like that. Hopefully you'll figure something out.
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UglyDollposted
22 days ago
Why don't you think that was the reason your account was put on hold?
This fucking help support is useless. I only wanted to transfer my change name tokens from my main account to this, now they've put my account on hold for more than a week now and still haven't done anything since I "failed" to show more proof that I own this account. I already explained that I don't have the original email for this account anymore since it's been more than a decade yet they still want to keep on telling me to provide it. What's with this bullshit "safeguard" to accounts. Fucking annoying! Like literally used my own ID verification to get Access Pass and Age Verification, yet these staffs don't seem to understand.
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3 Comments
XfariX posted 18 days ago
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JustSong posted 22 days ago
Well, sadly, they have no idea who you really are. Your email is required to verify you're the owner of the account. Yes, it is a safeguard. You could be a Hacker for all they know. Have you tried updating your email account? Changing your email? Do you remember what your email was for that account? It doesn't matter if you don't use it...just let them know what it was and that you no longer use it? And yes. They are a pain in the ass. It's always been like that. Hopefully you'll figure something out.
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UglyDoll posted 22 days ago
Why don't you think that was the reason your account was put on hold?
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