Urgent Resolution Required: Paid Access Pass (AP) & Age Verification Technical

Loop (Username: karamel47)

Hello Support Team,

I am writing regarding my IMVU account with the username karamel47. Although I have successfully paid for the Access Pass (AP) / Age Verification upgrade, my account status remains stuck and has not been activated for months.

Every time I go to the "Credits & Upgrades" section in the app, an "Age Verification - Join the 18+ Squad" pop-up appears and forces me to click "Get Verified". When I click it, the system redirects me to age.yoti.com, which immediately fails and displays a "Your session has timed out" (Oturumunuz zaman aşımına uğradı) error without ever allowing me to complete the verification process.

Despite paying for this service months ago, I have been completely unable to use the features I paid for due to this technical loop on your platform. Charging a user for a service and failing to deliver it—while remaining unresponsive to the issue—constitutes unjust enrichment and a clear breach of consumer rights.

Since I cannot attach screenshots in this chat, I have described the exact screens above (I can provide the screenshots via ticket/email if needed). I demand an immediate manual review of my account (karamel47), either by providing a working alternative verification method to activate my AP/AV status immediately, or by issuing a full refund for the unprovided service.

Please be advised that if this prolonged grievance is not resolved promptly today, I will exercise my legal rights by initiating a formal bank chargeback for undelivered services and filing official complaints with relevant Consumer Protection Authorities.

I awaits your immediate action to resolve this matter.

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