why is it you can send me things to my email? but you don't recognize it on here? the entire reason for me trying to use my email is cause you are all charging me for VIP service on here and i can't use it. And it seems nobody can use it so are we being forced to pay for it again like i did today and still can't use it? So now it's been paid for twice this month and can't use it. i can not log into the help chat area because again you refuse to accept my email saying it is not valid yet you emailed me there today
Also...sorry. I forgot to mention...If you are still being charged for VIP and no longer want it, Cancel it and remove any payment information linked to your account so they will not charge you again.
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JustSongposted
3 days ago
Hello :)
Double check your email address on your account to verify you are using the correct address. Sign in to your account with your sign in information, go to your account and look for Change email address. There you can see which address you are currently using.
Also, VIP...what do you mean you can not use it? If you are paying for VIP then which VIP are you paying for? If you are paying for platinum and above then there should be no issue. If you are paying for just the lowest VIP, then you are limited as to what you can do as far as VIP goes. You can't create or anything like that. It's worthless, basically.
Once you confirm your Email information then sign in again and if you are still having a problem, contact IMVU Customer Support. You can either reach them via Live Chat (if you have VIP) or Submit a help ticket here : https://support.imvu.com/support/tickets/new
why is it you can send me things to my email? but you don't recognize it on here? the entire reason for me trying to use my email is cause you are all charging me for VIP service on here and i can't use it. And it seems nobody can use it so are we being forced to pay for it again like i did today and still can't use it? So now it's been paid for twice this month and can't use it. i can not log into the help chat area because again you refuse to accept my email saying it is not valid yet you emailed me there today
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JustSong posted 3 days ago
Also...sorry. I forgot to mention...If you are still being charged for VIP and no longer want it, Cancel it and remove any payment information linked to your account so they will not charge you again.
0 Votes
JustSong posted 3 days ago
Hello :)
Double check your email address on your account to verify you are using the correct address. Sign in to your account with your sign in information, go to your account and look for Change email address. There you can see which address you are currently using.
Also, VIP...what do you mean you can not use it? If you are paying for VIP then which VIP are you paying for? If you are paying for platinum and above then there should be no issue. If you are paying for just the lowest VIP, then you are limited as to what you can do as far as VIP goes. You can't create or anything like that. It's worthless, basically.
Once you confirm your Email information then sign in again and if you are still having a problem, contact IMVU Customer Support. You can either reach them via Live Chat (if you have VIP) or Submit a help ticket here : https://support.imvu.com/support/tickets/new
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