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IMVU works with 3rd party billing providers to help facilitate purchases and to make sure you have a seamless experience no matter what your platform or payment preference may be. Unfortunately, this can also mean that errors can arise from these providers, resulting in billing issues.
If you made a purchase through one of our partner providers, you would need to contact them in order to resolve the issue. Here are the websites and contact details for these providers:
Google Play - https://play.google.com/store/account (To speak to customer care, call 1-855-466-4438)
Apple In App purchase - https://support.apple.com/en-ph/apps (For their phone numbers, click this link: https://support.apple.com/en-ph/HT201232)
PayPal - https://www.paypal.com/us/smarthelp/contact-us (Phone numbers: 888-221-1161 for US customers or 1-402-935-2050 for customers outside US)
Daopay - https://www.daopay.com/contact/
Paymo/Boku - http://www.boku.com/support
Paymentwall - support@paymentwall.com
Prepaid Giftcard - Contact your specific gift card provider.
Rest assured that IMVU Customer Care is also right here to help you when you need us.
Questions about your order? These articles can help:
My order is pending. Why?
My order is being blocked. Why?
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