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Check your transaction history to confirm that the purchase has been made:
For steps how to review your transaction history:
Step 1. Login and click on the Account tab at the top of any IMVU web page.
Step 2. Go to the section at the middle right of the Order History page and click on View Credits Balance Log.
Each credit transaction you made is listed on that table along with any credit changes made to your account (rewards, referrals, adjustments, etc). You can adjust the begin and end dates to cover the date you made the transaction you are looking for.
If you have any questions about a particular transaction please use the Help Request ticket.
Alternatively, you may have accidentally hidden or deleted your product in the Inventory. Check out this article to learn how to check, and unhide the item.
Remember: Once you permanently delete an item, it will no longer be available in your inventory or in looks and cannot be recovered. Learn more about deleting items in your inventory here.
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