How do I report an issue with In-App purchases?

Modified on Mon, 27 Jan at 3:39 PM

Share this article! Here's a short link you can use: http://im.vu/help681

With the in-app purchasing options in IMVU Mobile, you no longer need to go to your browser to get credits or upgrades! Top up your game anywhere, anytime.

Please note that in-app purchases are mediated by either Google Play or the Apple App Store (depending on your device). They are the ones who relay the payment to us. In case you encounter any concerns in purchasing from IMVU Mobile, please contact either Google or Apple directly. You may use the following links:

Google Play:

https://support.google.com/googleplay/contact/play_request_refund_apps?rd=2&rd=1&ctx=problems_with_inapp_purchases

Apple App Store:

https://support.apple.com/en-ap/HT204084

iOS Users

In the past, Apple's automatic pricing adjustments may have led to inconsistencies between the actual charged price and the price displayed in your order history. To address this, we have updated our system to ensure that your order history matches the exact amount you pay moving forward. Please note that this change applies only to new purchases, and the prices for past transactions in your order history will remain as they are.