Trouble Receiving Password Reset/Account Reactivation Email

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Encountering issues with receiving your password reset or account reactivation email can be frustrating, but worry not! There are steps you can take to resolve this issue.

Ensure Email Verification:
Before anything else, make sure that your email is active and verified. This is crucial for any account recovery or password reset process.

Check Spam/Junk Folder:
Sometimes, legitimate emails end up in the Spam or Junk folder. If you haven't received the email in your inbox, it's a good idea to check these folders. The folder's name may vary depending on your email provider, but it's typically labeled as Spam or Junk.

Contact Support:
If you still can't find the email after checking your Spam or Junk folder, don't worry. You can reach out to us for assistance. Here's how:

• Help Ticket: If you have no other account to file a ticket with, you can use this method. Our support team will address your issue promptly.
• Live Chat (VIPs Only): As a VIP member, you can also contact our Customer Support team through live chat for immediate assistance.

IMVU Mobile Users:
For those using IMVU Mobile, we've prepared the steps below outlining how you can file a ticket to contact us:

STEP 1. Open your mobile browser and go to support.imvu.com/support/home.
STEP 2. Tap on the hamburger icon on the upper right and tap "Login".
STEP 3. In the slide-out menu, tap Submit a ticket.
STEP 4. Fill out the details of your issue. You may also attach screenshots or other files pertinent to your concern. Afterwards, tap on Submit.

IMPORTANT: Make sure to check the box “I agree to IMVU’s Terms and Conditions” for your case to go through.

Don't let the frustration of not receiving your password reset or account reactivation email get to you. By following these steps and contacting our support team, you'll be back on track in no time. We're here to help!