[Archived - QueenOfBags1] I need help with my product because it is not working and I'm not sure why. 40+ products not working.

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Posted by “QueenOfBags1” on July 19, 2024.

[Archived]

I have uploaded 40+ new products to my catalog and for some reason all of them have suddenly stopped working. Initially, the product was working and I was able to wear it with my avatar. Now, the item can only be worn on IMVU Next and is unable to be worn by an avatar on classic client. here are some product IDs if you want to check it out, they are still in peer though. ID: 68256211, 68256203, 68256198, 68256190. That is just a few but again all 40+ of the items do not work on client. Also, when I try to edit them on client IMVU crashes everytime. Someone please get an engineer to help me. Thank you in advance!! @Saturi​ 

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Community posted 3 months ago Admin

Posted by “Drosselmeyer” on July 30, 2024.

[Archived]

Hi @QueenOfBags1, no new updates yet. We have the bug assigned to an engineer but they have not had a chance to look at it yet. I will bump this issue.

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Community posted 3 months ago Admin

Posted by “QueenOfBags1” on July 27, 2024.

[Archived]

Hi there! Thanks so much for escalating. Are there any updates on this?

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Community posted 3 months ago Admin

Posted by “Drosselmeyer” on July 23, 2024.

[Archived]

Hi @QueenOfBags1​, Ooh.. This is not good. This is the second case of this issue I have seen recently. I am going to escalate this.

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Community posted 3 months ago Admin

Posted by “QueenOfBags1” on July 21, 2024.

[Archived]

unfortunately that hasn't worked :(

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Community posted 3 months ago Admin

Posted by “JanXuan” on July 19, 2024.

[Archived]

@QueenOfBags1​ This seems like a problem that I had before. Wait till they have passed peer review, then resubmit them with Studio. They will probably work then.

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