I submitted three products several days ago, and they are still showing as submitted and unpublished. I wanted to confirm that the products are properly in the review queue and ask whether there are any issues preventing them from being reviewed.
Could you please check the status of my submissions and let me know if any action is required on my end?
Thank you for your assistance.
Sincerely,
Phantom Ink
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XfariXposted
19 days ago
Hello Phantom Ink!
Welcome to the Creator community! Please note that the Help Forums are managed by community members and volunteers, so we do not have backend tools to check the exact live status of your specific product queue or access your account logs.
However, seeing your products remain in a 'Submitted and Unpublished' state for several days is a common occurrence. Here is how you can verify the status yourself and what might be causing the delay:
How to Confirm They are in the Queue: Log into the official IMVU Website, go to your Creator Dashboard, and click on 'My Catalog'. Find the three products you submitted. If you see a yellow bar or an icon indicating they are in Peer Review, it means they are properly in the queue and waiting for community reviewers to test them.
Why It Takes Several Days: The Peer Review process relies on real players. If your products are complex (like heavy meshes, animated furniture, or rooms), or if there is a temporary high volume of total submissions from creators globally, it can take anywhere from 2 to 5 days to pass.
Check for Red Flags/Triggers: Make sure your product icons and descriptions comply with the Virtual Goods Policy (VGP). Sometimes, if the system filters flag a texture or keywords, the product might stall until it undergoes a deeper manual check.
When to Take Action: If your products have been stuck in the exact same state for more than 5 full days without any change, it is recommended to open a private Help Ticket under the 'Creator Support' or 'General Support' category. Provide the staff with the exact Product ID numbers, and an official technical agent will check the database server to ensure they aren't glitched.
As long as you see them in Peer Review on your dashboard, no immediate action is required on your end. Just give the queue a bit more time to process them. Happy creating!
Hello IMVU Support,
My creator username is Phantom Ink.
I submitted three products several days ago, and they are still showing as submitted and unpublished. I wanted to confirm that the products are properly in the review queue and ask whether there are any issues preventing them from being reviewed.
Could you please check the status of my submissions and let me know if any action is required on my end?
Thank you for your assistance.
Sincerely,
Phantom Ink
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1 Comments
XfariX posted 19 days ago
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