[Archived - JanXuan] System shut down when saving a product

Posted 3 months ago by Community

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Posted by “JanXuan” on July 27, 2024.

[Archived]

I just had three times in a row my system shut down when I saved an outfit in Classic create mode. Are you aware of any problems? @Saturi @Drosselmeyer

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Community posted 3 months ago Admin

Posted by “JanXuan” on July 29, 2024.

[Archived]

@LestatDeLioncourt Thank you, I had done that already, but I think the techs need to look into it to see why that happens. I had erecebtly done that already before.

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Community posted 3 months ago Admin

Posted by “LestatDeLioncourt” on July 28, 2024.

[Archived]

Hi @JanXuan I have had this issue. It was resolved by uninstalling the Client and deleting the hidden leftover files. Nut there is more to it than that...

Please uninstall the IMVU Client and then reinstall. Make sure to update to the latest version. Below are links to Classic Client and the new Client. Also, check the internet connection and reboot the router.

Classic Client: http://www.imvu.com/download.php

New Client: https://www.imvu.com/next/download/latest

Troubleshooting articles for Classic Client, New Desktop Client, and system requirements to use IMVU: http://im.vu/help797, http://im.vu/help929, http://im.vu/help878

If your issue is still not resolved, please contact customer service.

Thanks

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