So, according to customer service that I chatted with, item rating disputes by live chat will only be available to Diamond VIP. This is because the Minimum Coverage Requirements on GA items is in turmoil over busty torsos and other sized bottoms. People are reporting so many items for non compliance that Customer Service is being overwhelmed. Question is.. When will this issue be cleared up, New MCG rules set for over/under sized body parts, and Customer Service trained in these new rules?
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Communityposted
3 months ago
Admin
Posted by “AnnaLuilAnnwn” on June 07, 2024.
[Archived]
Correction ... Telling us that, is just not addressing the issue of over sized busts, etc. when creators make the MCG map the wrong size...
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Communityposted
3 months ago
Admin
Posted by “AnnaLuilAnnwn” on June 06, 2024.
[Archived]
Not a bit.. Telling us that is just not addressing the issue of over sized busts, etc.. Telling us that "reasonable" modifications of the MCG is open to objective personal interpretation. And placing the blame on the devers only induces fear we will lose our accounts etc. And does not address the issue. What I hear you all telling me is use the old MCG map as is, no red is showing it's good.. because there is no other objective standard to judge violations by, its all subjective "that looks good" to me. Give us something.. the breast will coverd by a circle centered on the nipple covering 50% of that breast...
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Communityposted
3 months ago
Admin
Posted by “Polystyrene” on June 06, 2024.
[Archived]
Is anyone else concerned that we now have to pay extra in order to remedy wrongful product re-ratings in live chat?
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Communityposted
3 months ago
Admin
Posted by “LestatDeLioncourt” on June 05, 2024.
[Archived]
Corrections...
GA ReRated to AP - Submissions of product depictions of uncovered female breasts and un-aroused male or female genitals are considered AP. Submitting sexual, violent content is not for children it's for adults only. This includes any sheer/transparent lingerie and undergarments even if they meet the coverage guidelines.
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Communityposted
3 months ago
Admin
Posted by “LestatDeLioncourt” on June 05, 2024.
[Archived]
Hi @ , it is the Creator's responsibility to read the site and submission guidelines. When users submit content that violates the rules IMVU takes very seriously and IMVU acts. No Creators here have all the information IMVU Creator Customer Service Staff has on individual cases. No one can comment intelligently.
GA Submissions of product depictions of uncovered female breasts and un-aroused male or female genitals are considered AP. Submitting sexual, violent content is not for children it's for adults only. This includes any sheer/transparent lingerie and undergarments even if they meet the coverage guidelines.
UFI Submitting products, toys, and explicit products is not allowed. Adults even with a pass may not have sex. It is unfit for IMVU=UFI
UFI Submission of aroused genitals (UFI) - Depictions of aroused genitalia and/or unrealistic or overly detailed genitals.
Posted by “AnnaLuilAnnwn” on June 03, 2024.
[Archived]So, according to customer service that I chatted with, item rating disputes by live chat will only be available to Diamond VIP. This is because the Minimum Coverage Requirements on GA items is in turmoil over busty torsos and other sized bottoms. People are reporting so many items for non compliance that Customer Service is being overwhelmed. Question is.. When will this issue be cleared up, New MCG rules set for over/under sized body parts, and Customer Service trained in these new rules?
0 Votes
5 Comments
Community posted 3 months ago Admin
Posted by “AnnaLuilAnnwn” on June 07, 2024.
[Archived]Correction ... Telling us that, is just not addressing the issue of over sized busts, etc. when creators make the MCG map the wrong size...
0 Votes
Community posted 3 months ago Admin
Posted by “AnnaLuilAnnwn” on June 06, 2024.
[Archived]Not a bit.. Telling us that is just not addressing the issue of over sized busts, etc.. Telling us that "reasonable" modifications of the MCG is open to objective personal interpretation. And placing the blame on the devers only induces fear we will lose our accounts etc. And does not address the issue. What I hear you all telling me is use the old MCG map as is, no red is showing it's good.. because there is no other objective standard to judge violations by, its all subjective "that looks good" to me. Give us something.. the breast will coverd by a circle centered on the nipple covering 50% of that breast...
0 Votes
Community posted 3 months ago Admin
Posted by “Polystyrene” on June 06, 2024.
[Archived]Is anyone else concerned that we now have to pay extra in order to remedy wrongful product re-ratings in live chat?
0 Votes
Community posted 3 months ago Admin
Posted by “LestatDeLioncourt” on June 05, 2024.
[Archived]Corrections...
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Community posted 3 months ago Admin
Posted by “LestatDeLioncourt” on June 05, 2024.
[Archived]Hi @ , it is the Creator's responsibility to read the site and submission guidelines. When users submit content that violates the rules IMVU takes very seriously and IMVU acts. No Creators here have all the information IMVU Creator Customer Service Staff has on individual cases. No one can comment intelligently.
We can read the submission and site rules here:
https://www.imvu.com/next/policyhub/virtualgoodspolicy/
https://www.imvu.com/next/policyhub/creatorpolicy/
https://www.imvu.com/next/policyhub/termsofservice/
When a user submits misrated content IMVU rerates it:
http://im.vu/help601
ReRating Products Examples:
Reference: https://www.imvu.com/next/policyhub/virtualgoodspolicy/
The discussions are user-to-user help only. All product re-rate issues must go through customer service.
Please discuss these issues with IMVU Creator Customer Service via Help Case.
This links to the help center: https://help.imvu.com/s/contactus Select Creator Support
I hope something helps...
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