[Archived - KristinaFits] Issues with opacity settings

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Posted by “KristinaFits” on August 07, 2023.

[Archived]

Frequently, when I go to edit an item in Studio, whether opening it from the online version or from my local draft copy, the opacity settings are lost. For example, if I have opacity set to Alpha or Composite, it will revert to None. On multiple materials, so I'll often have to go reconfigure everything. I presume there is an index file that is providing this information and Studio isn't reading it in or writing it correctly. Has anyone else observed this bug and/or have a solution?

 

I also noticed a similar type of opacity configuration on items in my store. It only appears when wearing the item using Classic (v. 545.4). I have observed it when wearing the item myself, and others have also observed it when I'm wearing the item in a room with them or when they try on the item in the store (again, only when doing these things while using Classic). The item looks as intended when using Mobile or Desktop or when editing using EITHER Studio or Classic Creator. I've tried completely resetting the opacity configuration (setting everything to None, submitting, then putting everything back, and resubmitting), but that doesn't fix the issue. This seems to be a more significant issue than the first one I described, since I have no workaround other than perhaps completely redoing the item and resubmitting (and paying submission fees again). Note that it is possible that the items in question were created using Save As New and/or Submit as New from prior configurations, since I was doing several different colors and sizes.

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Community posted 6 months ago Admin

Posted by “Drosselmeyer” on August 16, 2023.

[Archived]

WooHoo!!

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Community posted 6 months ago Admin

Posted by “xAidenSteelx” on August 16, 2023.

[Archived]

Same here haven't seen since last update a issue with it even checked older ones who had same issue and they now all look normal again in studio

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Community posted 6 months ago Admin

Posted by “Drosselmeyer” on August 16, 2023.

[Archived]

Yay!!

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Community posted 6 months ago Admin

Posted by “KristinaFits” on August 16, 2023.

[Archived]

I do not believe I have seen the issue with the opacity map configuration loading incorrectly in Studio since I was updated to version 1.22.1.

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Community posted 6 months ago Admin

Posted by “Drosselmeyer” on August 16, 2023.

[Archived]

Hi @KristinaFits​ and @xAidenSteelx​, We have been working to solve a few lingering opacity issues in Studio and with working between Client and Studio. If you continue to see issues please let us know.

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Community posted 6 months ago Admin

Posted by “KristinaFits” on August 11, 2023.

[Archived]

Update #2 - The "fix" seems to have resolved the missing opacity configuration issue with the other two submitted items as well. Removing opacity information (set to None), submitting, editing submitted version to add opacity information back, resubmitting.

 

A new version of Studio was just released. Hopefully that resolves the other part of this (opacity configuration missing when editing items in Studio).

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Community posted 6 months ago Admin

Posted by “KristinaFits” on August 09, 2023.

[Archived]

An update on my attempted fix (for the Classic issue). While the reset of opacity configuration was unsuccessful when tested in Classic shortly after the item was approved after resubmission, when I checked a day later, it was displaying correctly. I'm going to try this same fix on the other two items (which are still not displaying correctly), and give it a day or two to see if that resolves things. It's possible the fix did take affect right away but I had a cache issue. I didn't try to have a 3rd party on a different PC / account check the item after implementing the fix.

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Community posted 6 months ago Admin

Posted by “xAidenSteelx” on August 08, 2023.

[Archived]

@KristinaFits​ i have the same issues somehow each time they change back to none all the time

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