[Archived - IceKrystalin] How can I solve this Studio issue?

Posted by “IceKrystalin” on April 19, 2023.

Hello. I have a Studio issue that I do not know how to deal with.

I derived a top yesterday. Simple project. 4 texture boxes, all needing 512x512, with no opacity maps at all. I derived my top all in one colour. A black background with a colourful print.  I had no issues putting it together. The photo came out perfectly. I submitted my product. My product page looked fine. However, when I went to Dress Up to try my new top, I was shocked to see that part of my top was now solid white. The belt area. 

I went back to Studio to look at all my information again. I clicked on "Edit" my top.

For starters, the photo of my top, sitting in the peer review box, had changed. It was now showing the top with the belt area in white. I opened the texture information. The #4 texture box, the belt area, had changed. My texture was gone and had been replaced with a texture map. A picture of the belt area. Box #4 was now also accompanied by a new opacity map. Picture of the belt area. I put my texture back into the texture box, but I could not figure out how to remove that new opacity map, so I was stuck there. I went back to my original "create/ submit" process files and looked those over. The 4 texture boxes, the photo, the submitting information, everything was exactly as I had put it together the first time yesterday. I re-submitted my product from that place again.

After re-submitting, the picture of my top sitting in the peer review box, changed back to how it originally was, all black with print. I hoped that meant that my actual top would change back as well, but unfortunately, it did not. It remained 3 parts black, one part solid white. I checked first thing again this morning, still no change. 

Please help. Thank you.  

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