Liquid error: 419: unexpected token at '{ "label":"[Archived - YueSu] Hello Team,
I'm having issues opening Studio.
It opens a white screen. In the File section, only "Exit" available.", "url":"/support/discussions/topics/154001013397" }]
}
'
[Archived - YueSu] Hello Team, I'm having issues opening Studio. It opens a white screen. In the File section, only "Exit" available.
Posted 11 months ago by Community
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Posted by “YueSu” on December 17, 2022.
[Archived]I tried to delete and install.
For a brief moment I was able to open, but from the moment I tried opening a product, it appeared "WebGL error".
I had framenetwork 5 installed, then tried to install the 3.5 version.
Then deleted the app again, as well as, all Studio folders. Clean installation and restart.
Still the same problem.
Thank you for your help
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26 Comments
Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on March 24, 2023.
[Archived]1.18.1 Does not fix this issue unless the older version is Fully Uninstalled
Life is good...
@Drosselmeyer Is there anyway we can get the Windows Uninstaller to include this folder?
If someone does a complete uninstall, shouldn't it remove all of the IMVU Studio?
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Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on March 24, 2023.
[Archived]Hi @Drosselmeyer I still had the issue this morning after auto-update to 1.18.1, last night. With the Studio Icon set to compatibility for Win 8 and Run As Administrator, all is well.
I tested the compatibility settings in the Icon Properties. I reset them to default compatibility or No Run as Admin and No Compatibility for Win ?. The Studio will not load. Only the Grey Screen with "pulse" orange in the middle.
I changed the Compatibility to Windows 8 and the Studio loads fine. This is with leaving the Run as Admin, still unchecked.
If set the Studio Icon back to Windows Defaults (nothing checked) and run the Windows Compatibility Troubleshooter (in Icon Properties) Windows setts the Studio Icon for Windows 8 Compatibility and all is okay.
What do you think?
Unchecking this one setting "Compatibility with Windows 8" make the Studio Not load.
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Community posted 11 months ago Admin
Posted by “YueSu” on March 23, 2023.
[Archived]Everything has been working fine since then :)
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Community posted 11 months ago Admin
Posted by “YueSu” on March 23, 2023.
[Archived]Hello!
My problem was solved 3 months ago, like it's mentioned in the chat twice.
Hopefully it helped other people too.
Thank you!
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Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on March 23, 2023.
[Archived]I wonder if it will work okay as default icon with the new update? :)
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Community posted 11 months ago Admin
Posted by “Drosselmeyer” on March 23, 2023.
[Archived]Hello All, we just released an update to Studio which has a fix which should address this white screen, no load issue. please look for version 1.18.1 and let us know if the issue is resolved for you. Thanks!!
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Community posted 11 months ago Admin
Posted by “YueSu” on January 05, 2023.
[Archived]Hello. I'm going to copy/paste my previous message. "Everything is working fine now on Windows 11. I just had to go to compatibility mode and set for windows 7.
LestatDeLioncourt, helped me with that.
Thank you for your time."
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Community posted 11 months ago Admin
Posted by “Drosselmeyer” on January 05, 2023.
[Archived]Hi @YueSu, Our engineering and QA teams are not able to reproduce the issue you are having. Is it still occurring for you? If so and you are unable to access "Report an Issue" from the "Help" menu or the "?" button in the lower right corner of the Studio window, would you please email us at studio@imvu.com the following files after you have quit Studio:
C:\Users\<your_username>\AppData\Roaming\imvu-studio\imvu-studio.log
C:\Users\<your_username>\AppData\Roaming\imvu-studio\imvu-studio-last.log
Thanks!
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Community posted 11 months ago Admin
Posted by “YueSu” on December 20, 2022.
[Archived]Hello @Drosselmeyer
Everything is working fine now on Windows 11. I just had to go to compatibility mode and set for windows 7.
LestatDeLioncourt, helped me with that.
Thank you for your time.
0 Votes
Community posted 11 months ago Admin
Posted by “Drosselmeyer” on December 20, 2022.
[Archived]@YueSu I found a log file you sent in back in May and from what I can see your system "should" be fine to run Studio. The fact that you are running Windows 11 is a bit of a concern. I will check with our QA team about that. I am forwarding this issue to our team.
0 Votes
Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on December 18, 2022.
[Archived]OH HECK Yeah!!! I am sooo Happy we finally figured this one out.
Thank you kindly for your patience :D You are a Gem !!!
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Community posted 11 months ago Admin
Posted by “YueSu” on December 18, 2022.
[Archived]It worked! Finally! Tysm!
0 Votes
Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on December 18, 2022.
[Archived]I have not gotten response from anyone who tried this but if you want...
Anything? If not, you can always set it back or complete uninstall and reinstall, etc.
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Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on December 18, 2022.
[Archived]Sending you a PM if not friends only....
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Community posted 11 months ago Admin
Posted by “LestatDeLioncourt” on December 18, 2022.
[Archived]I am so sorry you have this. I know @Drosselmeyer and others jump in here in the Discussions as time permits. I do know they devote many, many hours (some at home) to making the Studio Project better but, they are dedicated enough to help in Discussions when they can :D This is one thing I love about our Engineering team !
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