[Archived - Lovestory] Catalog Chaos (16th March)

Posted 7 months ago by Community

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Posted by “Lovestory” on March 17, 2023.

[Archived]

Can we get an update regarding the absolute chaos of thousands of products just not being visible from one moment to the next? Randomly, with different accounts, at any given time. This is affecting both website and client and potentially at this time will be (probably) affecting sales, because I see these changes reflected into accounts that I am not logged into... so this is definitely something that is affecting our product visibility in a severity that we don't know of.

 

(Example of the issue)

 

This is what I see when I view catalog MissMaya when logged into another account.

 

Screenshot_17This is what I should be seeing and what I was seeing yesterday without an issue.

 

Screenshot_18 

The glitch varies, a few hours ago I had 0 products on my account... Client had half the amount I should have.

 

At this point I do admit I am a bit frustrated because I spent almost HOUR in customer support with the CS guy trying to convince me that there was not currently an issue at all. I went into one chat a while ago (a few hours later) and they say they are aware there is an issue.... so I am super confused and concerned.

 

Thanks!

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Community posted 7 months ago Admin

Posted by “Lovestory” on March 18, 2023.

[Archived]

Thank you! @RigsK​ , it seems to be ok! I was going crazy yesterday. lol

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Community posted 7 months ago Admin

Posted by “RigsK” on March 17, 2023.

[Archived]

Hi @Lovestory​ and @BunnyCakes​ Thank you for the heads-up. We were experiencing this too and the issue seems to be resolved. Are you still seeing it?

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Community posted 7 months ago Admin

Posted by “BunnyCakes” on March 17, 2023.

[Archived]

I have noticed this issue yesterday when I looked at my furniture. This is defiantly going on and needs investigated. @RigsK​ 

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Community posted 7 months ago Admin

Posted by “Lovestory” on March 17, 2023.

[Archived]

And... uh I am going to jump the gun in case someone asks.... Yes I cleared my cache, on 3 browsers. And two PCs. This is not a browser issue. Thank youuuu

 

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