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            [Archived - oV1PERo] With the IMVU 542.0 update, has the price of the skin derivative changed from 316 to 531. Is it the only I who has this problem?

            Posted 3 months ago by Community

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            Posted by “oV1PERo” on November 10, 2021.

            [Archived]

            0 Votes

            42 Comments

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            Community posted 3 months ago Admin

            Posted by “XXXTENTACION4eva” on December 01, 2021.

            [Archived]

            my skin is glitch different tonw

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on December 01, 2021.

            [Archived]

            I will escalate this matter to the team.

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “BunnyCakes” on November 28, 2021.

            [Archived]

            Bump @ShannonMac​ @Shannon Mac (IMVU Senior Community Manager)​ 

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Unequal” on November 26, 2021.

            [Archived]

            Unresolved for me too, however only 10 are still affected.

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            Community posted 3 months ago Admin

            Posted by “oV1PERo” on November 23, 2021.

            [Archived]

            It is not solved in skins, we have to edit html description yourself and save again. If someone has several thousand skins, this is a big problem.

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on November 23, 2021.

            [Archived]

            I believe this is resolved now but checking in to see what you all think.

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on November 17, 2021.

            [Archived]

            Hello,

             

            The cache is taking longer than expected to update.

             

            In the short term Creators can:

            • Update their edit html description that should force their product's price to be corrected.; and
            • The purchaser will be charged the correct price and not the price being displayed.

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “BunnyCakes” on November 16, 2021.

            [Archived]

            bump @Shannon Mac (IMVU Senior Community Manager)​ @ShannonMac​ 

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “oV1PERo” on November 16, 2021.

            [Archived]

            Has this case stood still? The price of the products only changes to a lower price when someone buys the more expensive product. Otherwise the price remains higher.

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Polystyrene” on November 15, 2021.

            [Archived]

            I wonder will customers who purchased products at the higher price receive a partial refund?

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “MissMaya” on November 14, 2021.

            [Archived]

            Same with me, most have... not all

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Unequal” on November 14, 2021.

            [Archived]

            No, however not as many as yesterday.

            Still a few, mainly eyes now.

            Do these products now need to be purchased for the price to go back down? Or are they not going back down because they were purchased at the bugged price?

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            Community posted 3 months ago Admin

            Posted by “BunnyCakes” on November 14, 2021.

            [Archived]

            So has it been fixed yet for everyone?

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “ZORDIC” on November 14, 2021.

            [Archived]

            @ShannonMac​ some of my prices are still not adding up Like Unequal's and Nekohime.

            I assume many more still have pricing issues

            Will it take 24 hours more due to the range or?

            Please dont feel pressured by this, but i hope you do fix ALL product prices as promised^^

            -Much love ZORDIC

             

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            Community posted 3 months ago Admin

            Posted by “Unequal” on November 13, 2021.

            [Archived]

            16 hours since this post above so I'm assuming "tonight" has passed?

            If so - I still have a chunk of products incorrectly priced

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on November 13, 2021.

            [Archived]

            The elevated prices in your catalogs for eyes and skin should be resolved by tonight.

             

            If you don't see it resolved by then please let @RigsK​ and I know.

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “MissMaya” on November 12, 2021.

            [Archived]

            Hi there!

             

            12 hours later and over half of my eyes and skins are still displaying an elevated price...

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Lelita” on November 12, 2021.

            [Archived]

            The products in my catalog that were affected still have the same higher prices. Will it take some time to update? Or do we have to manually edit/submit again?

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Ismeny” on November 12, 2021.

            [Archived]

            @Shannon Mac (IMVU Senior Community Manager)​  I just checked and my products had the same higher price, I had to edit and submit again in order to get the correct price, *thank you so much for fixing this!* I just couldnt update a product that is locked :( it remains at the higher price because I can not edit it, not sure if with the time it will fix by itself or when someone else buy it.

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            Community posted 3 months ago Admin

            Posted by “NekoHime” on November 12, 2021.

            [Archived]

            @Shannon Mac (IMVU Senior Community Manager)​ 

             

            Hello Shannon, the prices of some of my products did not update, even if the price of the IMVU default product changed.

             

            I have skintones that seem overpriced, but when I click the creator reports, it does not add up.

             

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on November 12, 2021.

            [Archived]

            This issue should now be resolved. Please confirm and give me a mention.

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “Unequal” on November 12, 2021.

            [Archived]

            Has to be a bug, there is no way a skin should cost nearly twice the amount of an entire full outfit - I'm sorry but no

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “ShannonMac” on November 12, 2021.

            [Archived]

            (All) Investigating. @Lelita​ 

             

            Best,

             

            Shannon

            0 Votes

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            Community posted 3 months ago Admin

            Posted by “MissMaya” on November 12, 2021.

            [Archived]

            ... This is causing confusion with customers.

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            Community posted 3 months ago Admin

            Posted by “Lelita” on November 12, 2021.

            [Archived]

            @Shannon Mac (IMVU Senior Community Manager)​ Will there be an annoucement about the sudden product price increases? IMVU's derivable products such as Female Head, Eye, and Skin has recently increased, and as a result the prices of those products in our catalogs have significantly increased.

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