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Posted about 2 months ago by Community
Posted by “Maria17712311” on January 08, 2024.
0 Votes
1 Comments
Community posted about 2 months ago Admin
Posted by “Davon” on January 09, 2024.
Hi @Maria17712311 here is a list of reasons why messages are not sent:
1. A user blocked us- the user does not want to be contacted
2. A user is friends only- you must be a friend/send a friend request
3. A user is under 18- adults are kept separate from minors
4. We are spamming messages to quickly- IMVU limits messages to prevent spamming/take a break from IMVU try again in a few hours
5. Our internet connection is weak or not working- refresh connection/move to a new location
6. There may be an issue with the software- uninstall/clear data/then reinstall
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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Posted by “Maria17712311” on January 08, 2024.
[Archived]0 Votes
1 Comments
Community posted about 2 months ago Admin
Posted by “Davon” on January 09, 2024.
[Archived]Hi @Maria17712311 here is a list of reasons why messages are not sent:
1. A user blocked us- the user does not want to be contacted
2. A user is friends only- you must be a friend/send a friend request
3. A user is under 18- adults are kept separate from minors
4. We are spamming messages to quickly- IMVU limits messages to prevent spamming/take a break from IMVU try again in a few hours
5. Our internet connection is weak or not working- refresh connection/move to a new location
6. There may be an issue with the software- uninstall/clear data/then reinstall
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
0 Votes