Please, I really need your help with my account. I am extremely worried and honestly very upset because I have put a lot of time, effort, and progress into this account, and I am scared that I may lose everything.
Today, I was trying to purchase VIP membership from my account, but I received an error while trying to make the purchase on mobile. Because I could not complete the purchase myself, a friend offered to log into my account from their device and help me with the purchase.
However, my friend lives in a different country. The moment they tried to log into my account, I was suddenly logged out of the game. My friend also could not access the account afterwards.
At first, I thought my friend might have changed my password or that something had happened to my account, but they have told me that they did not change anything or do anything to the account. They believe that the login attempt from a different country and IP address may have triggered a security system.
Since then, I have not been able to log in. When I try, I get the message that my account name or password is incorrect. I did NOT intentionally change my password.
I am extremely worried because I do not know what happened to my account. I don’t know if it has been temporarily locked for security reasons, if my login information has been changed, or if there is another problem.
I also have an additional problem that makes this situation even more difficult: unfortunately, I currently do not have access to the iCloud/email account that was originally used for my game account. Therefore, if a verification code, password reset link, or other important message has been sent there, I unfortunately cannot access it.
I want to make it very clear that I am the legitimate owner of this account. I am completely willing to provide any information necessary to prove ownership, including purchase receipts, previous account information, devices I have used, approximate account creation date, previous passwords, or any other details you may need.
I already submitted a ticket earlier today, but I am asking you sincerely to please look into my case. I am genuinely scared of losing this account because of something that happened while I was simply trying to purchase VIP membership.
I have spent a lot of time building this account and I really care about my progress. I would be absolutely devastated if I lost it because of a security issue or an accidental login problem.
Please, please help me recover access to my account. I am not asking for anything other than the opportunity to prove that I am the rightful owner and get my account back.
I would be extremely grateful for any help you can provide. I really hope you can resolve this for me and that I will not lose the account I have worked so hard on.
Thank you very much for taking the time to read my situation and for helping me.
Hello,
Please, I really need your help with my account. I am extremely worried and honestly very upset because I have put a lot of time, effort, and progress into this account, and I am scared that I may lose everything.
Today, I was trying to purchase VIP membership from my account, but I received an error while trying to make the purchase on mobile. Because I could not complete the purchase myself, a friend offered to log into my account from their device and help me with the purchase.
However, my friend lives in a different country. The moment they tried to log into my account, I was suddenly logged out of the game. My friend also could not access the account afterwards.
At first, I thought my friend might have changed my password or that something had happened to my account, but they have told me that they did not change anything or do anything to the account. They believe that the login attempt from a different country and IP address may have triggered a security system.
Since then, I have not been able to log in. When I try, I get the message that my account name or password is incorrect. I did NOT intentionally change my password.
I am extremely worried because I do not know what happened to my account. I don’t know if it has been temporarily locked for security reasons, if my login information has been changed, or if there is another problem.
I also have an additional problem that makes this situation even more difficult: unfortunately, I currently do not have access to the iCloud/email account that was originally used for my game account. Therefore, if a verification code, password reset link, or other important message has been sent there, I unfortunately cannot access it.
I want to make it very clear that I am the legitimate owner of this account. I am completely willing to provide any information necessary to prove ownership, including purchase receipts, previous account information, devices I have used, approximate account creation date, previous passwords, or any other details you may need.
I already submitted a ticket earlier today, but I am asking you sincerely to please look into my case. I am genuinely scared of losing this account because of something that happened while I was simply trying to purchase VIP membership.
I have spent a lot of time building this account and I really care about my progress. I would be absolutely devastated if I lost it because of a security issue or an accidental login problem.
Please, please help me recover access to my account. I am not asking for anything other than the opportunity to prove that I am the rightful owner and get my account back.
I would be extremely grateful for any help you can provide. I really hope you can resolve this for me and that I will not lose the account I have worked so hard on.
Thank you very much for taking the time to read my situation and for helping me.
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