Please, I really need your help with my account. I am extremely worried and honestly very upset because I have put a lot of time, effort, and progress into this account, and I am scared that I may lose everything.
Today, I was trying to purchase VIP membership from my account, but I received an error while trying to make the purchase on mobile. Because I could not complete the purchase myself, a friend offered to log into my account from their device and help me with the purchase.
However, my friend lives in a different country. The moment they tried to log into my account, I was suddenly logged out of the game. My friend also could not access the account afterwards.
At first, I thought my friend might have changed my password or that something had happened to my account, but they have told me that they did not change anything or do anything to the account. They believe that the login attempt from a different country and IP address may have triggered a security system.
Since then, I have not been able to log in. When I try, I get the message that my account name or password is incorrect. I did NOT intentionally change my password.
I am extremely worried because I do not know what happened to my account. I don’t know if it has been temporarily locked for security reasons, if my login information has been changed, or if there is another problem.
I also have an additional problem that makes this situation even more difficult: unfortunately, I currently do not have access to the iCloud/email account that was originally used for my game account. Therefore, if a verification code, password reset link, or other important message has been sent there, I unfortunately cannot access it.
I want to make it very clear that I am the legitimate owner of this account. I am completely willing to provide any information necessary to prove ownership, including purchase receipts, previous account information, devices I have used, approximate account creation date, previous passwords, or any other details you may need.
I already submitted a ticket earlier today, but I am asking you sincerely to please look into my case. I am genuinely scared of losing this account because of something that happened while I was simply trying to purchase VIP membership.
I have spent a lot of time building this account and I really care about my progress. I would be absolutely devastated if I lost it because of a security issue or an accidental login problem.
Please, please help me recover access to my account. I am not asking for anything other than the opportunity to prove that I am the rightful owner and get my account back.
I would be extremely grateful for any help you can provide. I really hope you can resolve this for me and that I will not lose the account I have worked so hard on.
Thank you very much for taking the time to read my situation and for helping me.
0 Votes
1 Comments
XfariXposted
18 days ago
Hello Guest_hande32
There is no need to worry; your account is likely not permanently lost. It is clear that the unexpected login attempt from a different country and IP address triggered the automated security system designed to protect the account from unauthorized access; this resulted in the account being locked and a temporary change to your login status for your protection.
Since you have already submitted a support ticket, you are on the right track. Here is what is happening now and the steps you need to follow to securely recover your account:
1. Why can't you log in?
When the system detects a login from a distant geographic location within a short timeframe, it immediately assumes the account is being compromised. The system then:
• Terminates all active sessions (which is why you were kicked out of the game).
• Freezes the account or forces a password reset, resulting in an "incorrect login credentials" error message.
2. The missing iCloud email issue
Since you do not have access to the email linked to the account, do not attempt to use the "copy password reset link" feature within the game; the link would be sent to the old email address, rendering it useless to you. Instead, the support team will rely on a "manual verification" process
Hello,
Please, I really need your help with my account. I am extremely worried and honestly very upset because I have put a lot of time, effort, and progress into this account, and I am scared that I may lose everything.
Today, I was trying to purchase VIP membership from my account, but I received an error while trying to make the purchase on mobile. Because I could not complete the purchase myself, a friend offered to log into my account from their device and help me with the purchase.
However, my friend lives in a different country. The moment they tried to log into my account, I was suddenly logged out of the game. My friend also could not access the account afterwards.
At first, I thought my friend might have changed my password or that something had happened to my account, but they have told me that they did not change anything or do anything to the account. They believe that the login attempt from a different country and IP address may have triggered a security system.
Since then, I have not been able to log in. When I try, I get the message that my account name or password is incorrect. I did NOT intentionally change my password.
I am extremely worried because I do not know what happened to my account. I don’t know if it has been temporarily locked for security reasons, if my login information has been changed, or if there is another problem.
I also have an additional problem that makes this situation even more difficult: unfortunately, I currently do not have access to the iCloud/email account that was originally used for my game account. Therefore, if a verification code, password reset link, or other important message has been sent there, I unfortunately cannot access it.
I want to make it very clear that I am the legitimate owner of this account. I am completely willing to provide any information necessary to prove ownership, including purchase receipts, previous account information, devices I have used, approximate account creation date, previous passwords, or any other details you may need.
I already submitted a ticket earlier today, but I am asking you sincerely to please look into my case. I am genuinely scared of losing this account because of something that happened while I was simply trying to purchase VIP membership.
I have spent a lot of time building this account and I really care about my progress. I would be absolutely devastated if I lost it because of a security issue or an accidental login problem.
Please, please help me recover access to my account. I am not asking for anything other than the opportunity to prove that I am the rightful owner and get my account back.
I would be extremely grateful for any help you can provide. I really hope you can resolve this for me and that I will not lose the account I have worked so hard on.
Thank you very much for taking the time to read my situation and for helping me.
0 Votes
1 Comments
XfariX posted 18 days ago
Hello Guest_hande32
There is no need to worry; your account is likely not permanently lost. It is clear that the unexpected login attempt from a different country and IP address triggered the automated security system designed to protect the account from unauthorized access; this resulted in the account being locked and a temporary change to your login status for your protection.
Since you have already submitted a support ticket, you are on the right track. Here is what is happening now and the steps you need to follow to securely recover your account:
1. Why can't you log in?
When the system detects a login from a distant geographic location within a short timeframe, it immediately assumes the account is being compromised. The system then:
• Terminates all active sessions (which is why you were kicked out of the game).
• Freezes the account or forces a password reset, resulting in an "incorrect login credentials" error message.
2. The missing iCloud email issue
Since you do not have access to the email linked to the account, do not attempt to use the "copy password reset link" feature within the game; the link would be sent to the old email address, rendering it useless to you. Instead, the support team will rely on a "manual verification" process
1 Votes
Login to post a comment