I have been trying to log into my account with all the right info. Once they say they sent a code to email I check and I never got it. I made a new account with another email to see if my account is still there and it is. I want in into my old account because I have a lot of stuff there. Can anyone help me?
If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.
If you are unable to receive emails please contact customer service.
Posted by “K1sslily” on January 24, 2024.
[Archived]I have been trying to log into my account with all the right info. Once they say they sent a code to email I check and I never got it. I made a new account with another email to see if my account is still there and it is. I want in into my old account because I have a lot of stuff there. Can anyone help me?
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Community posted about 2 months ago Admin
Posted by “JAM” on January 24, 2024.
[Archived]Hi @K1sslily, these articles explain issues receiving and verifying IMVU emails: http://im.vu/help685, https://help.imvu.com/s/article/All-you-need-to-know-about-Your-Email
If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.
If you are unable to receive emails please contact customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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