General support

Posted about 1 month ago by Guest

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Guest

Hi guys!

I have several tickets that have not been answered by general support, it took about 9 days and many of them were cancelled except for two in the "Waiting for Agent" status. He answered one and I waited for his response for about 5-6 days and he did not respond. Can you help me to recover my account? I deleted it and provided information about it to the agent, but he did not respond during this period.

Ticket number
#390396

1 Votes

6 Comments

Ashleyellen posted 9 days ago

Hello. @Guest don’t sent too many ticket as it seems to be abused . 1 ticket is enough. And ticket takes 1-5 days response .

0 Votes

Guest posted 10 days ago

Hello my account has been disabled and I’ve sent a few tickets but haven’t been getting any response of my account being reactivated idk what to do at this point

0 Votes

Ashleyellen posted 28 days ago

Hello @Ndr22

This Article about friend issues account http://im.vu/help641

Contact imvu

https://support.imvu.com/support/tickets/new

how to contact imvu and reply http://im.vu/help1097

how to created ticket on mobile http://im.vu/help769

0 Votes

Ndr22 posted 30 days ago

My friend's account was desativada and I wanted to know how to help her recover it

0 Votes

Ashleyellen posted about 1 month ago

Hello,!You should be getting your response today .

1 Votes

Ashleyellen posted about 1 month ago

Hello, it not good to created spamming ticket . Please only use one ticket . Be aware that imvu holiday may will be slow response . I will get back to you soon once hear from staff

0 Votes