I have purchased the diamond VIP and I’ve been informed that it hasn’t been charged and none of the features work. Yet, when I go to buy it, it says “this feature is already activated on your account”. What’s happening?
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C
Communityposted
about 2 months ago
Admin
Posted by “JAM” on January 30, 2024.
[Archived]
Hi @ItGirlRuth, try uninstalling / reinstalling. Update to the newest application version. Check internet connection / reboot router on your PC or refresh phone access if you are on Mobile.
Posted by “ItGirlRuth” on January 28, 2024.
[Archived]I have purchased the diamond VIP and I’ve been informed that it hasn’t been charged and none of the features work. Yet, when I go to buy it, it says “this feature is already activated on your account”. What’s happening?
0 Votes
1 Comments
Community posted about 2 months ago Admin
Posted by “JAM” on January 30, 2024.
[Archived]Hi @ItGirlRuth, try uninstalling / reinstalling. Update to the newest application version. Check internet connection / reboot router on your PC or refresh phone access if you are on Mobile.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to File and Respond to a Ticket: http://im.vu/help396
How to File a Ticket on Mobile: http://im.vu/help769
Thanks
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