I bought it on my laptop and spent heaps of my money and not received anything
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C
Communityposted
about 2 months ago
Admin
Posted by “JAM” on February 15, 2024.
[Archived]
Hi @romey5, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “romey5” on February 11, 2024.
[Archived]I bought it on my laptop and spent heaps of my money and not received anything
0 Votes
1 Comments
Community posted about 2 months ago Admin
Posted by “JAM” on February 15, 2024.
[Archived]Hi @romey5, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thanks
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