[Archived - Jazzmine70761] Still waiting for support to resolve an issue where I was charged for Platinum VIP but never granted access. In the meantime, is there a way I can get reports on my sales and credits to my account?
Hi @Jazzmine70761, you need to continue to work with customer service for this issue. The Discussions are user-to-user assistance.
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
If you haven't received a response within this time, you can edit your case to request an agent reply.
Posted by “Jazzmine70761” on March 04, 2024.
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Community posted 4 months ago Admin
Posted by “JAM” on March 05, 2024.
[Archived]Hi @Jazzmine70761, you need to continue to work with customer service for this issue. The Discussions are user-to-user assistance.
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
If you haven't received a response within this time, you can edit your case to request an agent reply.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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