[Archived - SamOreo2] I've purchased 5000 credits with 2.99 dollars . they cut the money from my account but i didn't receive the credits. Please check the issue
Hi @SamOreo2, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “SamOreo2” on March 16, 2024.
[Archived]Firt look at the issue then i'll provide details
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Community posted 7 months ago Admin
Posted by “JAM” on March 28, 2024.
[Archived]Hi @SamOreo2, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thanks
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