[Archived - B1B10099] The credit I paid for didn't come in

Posted 2 months ago by Community

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Posted by “B1B10099” on March 17, 2024.

[Archived]

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Community posted 2 months ago Admin

Posted by “LestatDeLioncourt” on March 23, 2024.

[Archived]

Hi @B1B10099​ , if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

 

If users purchase through IMVU’s website using Next, users can check their order history.

 

IMVU pends orders as a security measure:

https://www.imvu.com/next/settings/order/

 

This article explains pending orders: http://im.vu/help394

 

How to Contact Customer Service:

https://help.imvu.com/s/contactus

 

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

 

Thanks

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