I haven't logged in for a while but recently I seems not to be able to move around in rooms.. either see my own character in the rooms. I don't understand why. Help please
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C
Communityposted
about 2 months ago
Admin
Posted by “JAM” on March 28, 2024.
[Archived]
Hi @KittyRay, please uninstall the IMVU Client and then reinstall. Make sure to update to the latest version. Below are links to Classic Client and the new Client. Also check the internet connection and reboot router on PC or refresh phone access if you are on Mobile. You can clear your IMVU Cache aswell. This article explains how to clear IMVU Cache: http://im.vu/help706
Posted by “KittyRay” on March 25, 2024.
[Archived]I haven't logged in for a while but recently I seems not to be able to move around in rooms.. either see my own character in the rooms. I don't understand why. Help please
0 Votes
1 Comments
Community posted about 2 months ago Admin
Posted by “JAM” on March 28, 2024.
[Archived]Hi @KittyRay, please uninstall the IMVU Client and then reinstall. Make sure to update to the latest version. Below are links to Classic Client and the new Client. Also check the internet connection and reboot router on PC or refresh phone access if you are on Mobile. You can clear your IMVU Cache aswell. This article explains how to clear IMVU Cache: http://im.vu/help706
Classic Client: http://www.imvu.com/download.php
New Client: https://www.imvu.com/next/download/latest
Troubleshooting articles for Classic Client, New Desktop Client and system requirements to use IMVU: http://im.vu/help797, http://im.vu/help929, http://im.vu/help878
If your issue is still not resolved, please contact customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to File and Respond to a Ticket: http://im.vu/help396
How to File a Ticket on Mobile: http://im.vu/help769
Thanks
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